introducing-service-leaders-matters

Accelerate growth and propel your Service agenda to the next level

One size does not fit all

No one understands your transformation opportunities and challenges and the importance of bespoke Service leadership to your business like Service Leaders Matters. Our holistic process has evolved from a broad and deep understanding of the Service industry and the Human Resources function and what it takes to deliver a tailored solution that is efficient, effective, and economical. We get that context is everything and before we commence any candidate search, we dive deep to understand your organisation along the following parameters

business

Business

All aspects influencing your Service business and capability gaps, including strategic direction, business priorities, objectives, customer value, competition and markets and combine these insights to specify job profiles

service

Service

Map expertise needed from Service leadership to the stage of transformation your business is currently going through. We also factor key focus areas, service accountabilities and business KPIs for effective sourcing

structure

Structure

Map your organisational structure, ensuring it reflects external and internal expectations, considers your business goals, allowing us find you the right talent.

people

People

Align with your people context which depending on your organisation includes Capability and Leadership, Culture and Values, Diversity and Gender, Governance and Compliance.

Service key accountabilities

Our exclusive process ensures we place the ́’right’ talent every single time.

To accommodate fair and factual evaluation, we look at Service Leadership across 4 focus areas and 18 different accountabilities and depending on roles and position, we appraise and score each one of them.

sales-marketing

Sales & Marketing

  • Customer management
  • Sales management
  • Product management
  • Business development
  • Solutions marketing
operations-delivery

Operations & Delivery

  • 1st line Customer support
  • Field Service management
  • Supply chain management
  • Project management
  • Technical & Engineering support
governance-excellence

Governance & Performance Excellence

  • Business & Financial management
  • Business analytics
  • Performance excellence
  • Communication
innovation

Innovation & Development

  • Idea generation
  • Service life cycle design
  • Development & Deployment
  • IT & Digital technology architecture

We're ahead of the curve

Our delivery model is as simple as it is strong. With our rigorous approach we are able to find the right talent and shorten the time to hire by 50%! Explore our service portfolio and find what’s best for you

POST

Share your Service Leader vacancies on our website to maximise visibility and increase your chances of attracting the right candidates.

JOB DESCRIPTION

Rigorous and tailored to your current and aspirational contexts, in your voice for a connect to candidates and industry.

RECRUIT

Accelerate your hiring process with our on time guarantee using our global expertise and candidate database.

OUTSOURCE

Suitable if you are in an intensive phase of your business evolution or simply want to ensure best possible collective match.

OUTPLACEMENT

Personal brand statement, CV and LinkedIn profile development and support in promotion to up to 50 different companies.

FEE:

FREE

FEE:

€500–1,000/Project

FEE:

One month’s salary at a minimum of €10,000

FEE:

as 3 – with a 10% discount for every hire within a 12-month period

FEE:

€3,000

POST

Share your Service Leader vacancies on our website to maximise visibility and increase your chances of attracting the right candidates.
FEE: FREE

JOB DESCRIPTION

Rigorous and tailored to your current and aspirational contexts, in your voice for a connect to candidates and industry.
FEE: €500–1,000/Project

RECRUIT

Accelerate your hiring process with our on time guarantee using our global expertise and candidate database.
FEE:

One month’s salary at a minimum of €10,000

OUTSOURCE

Suitable if you are in an intensive phase of your business evolution or simply want to ensure best possible collective match.
FEE:

as 3 – with a 10% discount for every hire within a 12-month period

OUTPLACEMENT

Personal brand statement, CV and LinkedIn profile development and support in promotion to up to 50 different companies.
FEE:

€3,000

Make the most of this introductory offer and transform your Service business

Need more information?

As an organisation, we believe the contributions that the Service function makes to business must be highlighted. It’s why we’re creating opportunities to bring Service leaders together and evolve the future of a niche industry.

Service Leaders Matters partners with B2B businesses to assess and acquire top service leadership talent to drive breakthrough performance.

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Contact Us

Service Leaders Matters.
contact@serviceleadersmatters.com